All PRE-ORDER & SALES items sold are NON EXCHANGABLE & NON REFUNDABLE
-During packing, we perform general checking. However in the unlikely event that you've received an unsatisfactory item, please accept our sincere apologies and we would offer you an one-for-one exchange.
-Exchanges can only be done for similar items in the same size and same color subject to availability.
Applicable for Exchange
1) Wrong Merchandise Shipped
2) Wrong measurement issue which agreed by us.
3) Defective goods (holes, faulty stitching and discoloration)
4) Items must remain unworn and unwashed, attached with label tag. We do not allow exchange or refund once label tag has been removed, or the items are not in its original, resellable conditions.
Not Applicable for Exchange
1) Wrong size purchased, too bis or too small.
2) Items that are unpacked, washed and worn.
3) Sales Item are not applicable for exchange or refund.
4) Items damaged due to not able to be stretched or mishandling by customer.
5) Items damages caused by mishandling of garments during washing.
6) Items of slight color differences due to photo-taking being subjected to different lightings.
7) Please allow 2-3cm of difference in our measurements. In such cases, this variance will not be considered as a defect and is not liable for exchange.
8) Item with subjective reasons for returns: e.g. not good looking, changing mind, do not like the color, fabric not high-quality enough, not comfortable to wear, not as pretty as expected, too transparent etc.
-Please contact us within 24 hours upon receiving the parcel by fill in the RETURN NOTE under My Account. We will get back to you within 24 hours and instruction will be provide once we process your request.
-Please deliver the return items to our address within 7 days upon receiving confirmation from us via any courier method of your choice. For wrong merchandise sent, MPL will bear the two way postage based on Poslaju rates (WM RM6/ EM RM9). MPL reserves the right to refuse/reject any request if the returned item(s) failed to reach to us within 7 days.
* PLEASE TAKE NOTE THAT ALL RETURN PARCELS MUST REACH US WITHIN 7 DAYS. WE STRONGLY ADVISE CUSTOMERS TO DEAL WITH RETURNING OF PARCEL AS SOON AS POSSIBLE - MPL RESERVES THE RIGHT TO DECLINE ANY REQUEST IF PARCEL DOES NOT REACH US WITHIN GIVEN TIMELINE
-Please note that any return request that is submitted beyond 24 hours upon receiving the item will not be entertained. We will base on Skynet/ PosLaju system timestamp to determine the valid period for all return requests.